Portugalonline.com Terms & Conditions

PortugalOnline.com is operated by Portugal Online Corp. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you use PortugalOnline.com, contact us, request travel-planning assistance, subscribe to communications or purchase travel services from us.

Last updated: September 14, 2026

1. Who Is Responsible for Your Information

Portugal Online Corp is responsible for the personal information described in this Privacy Policy when we determine how and why that information is processed.

Portugal Online Corp is registered as a California Seller of Travel, Registration No. 2114755-40, and is affiliated with IATAN, No. 05-707321.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

• Contact information, such as your name, email address, telephone number and mailing address.
• Travel-planning information, such as travel dates, destinations, number and ages of travelers, hotel preferences, transportation preferences, interests, requested activities, budget and other trip requirements.
• Reservation and transaction information associated with travel services you request or purchase.
• Traveler information required to provide services, which may include date of birth, marital-status information or passport information when necessary for a particular reservation or supplier.
• Communications you send through our website forms, email, telephone, WhatsApp or other communication channels.
• Marketing preferences, including whether you have requested or declined promotional communications.
• Technical and usage information, such as IP address, browser and device information, approximate location derived from IP address, referring pages, pages viewed, interactions with the website and related analytics data.
• Advertising and attribution information, such as campaign or referral parameters and advertising identifiers used to understand how visitors reach our website and whether advertising leads to inquiries or reservations.

We ask that you do not send full payment-card details or other unnecessary sensitive information through ordinary website forms, email or messaging channels unless we specifically instruct you to use an approved method for the transaction.

3. How We Collect Personal Information

We may collect information:

• Directly from you when you submit a form, request a quote, make a reservation, communicate with us or subscribe to marketing.
• Automatically when you use our website, through cookies, server logs, analytics tools and similar technologies.
• From travel companions or group organizers who provide information needed to arrange services for other travelers.
• From travel suppliers, service providers and business partners involved in a reservation or customer-service matter.
• From advertising, analytics and referral platforms that provide campaign, conversion or attribution information.

4. Why We Use Personal Information

We may use personal information to:

• Respond to inquiries and travel-planning requests.
• Prepare quotations and proposed itineraries.
• Arrange, confirm, modify and service travel reservations.
• Communicate with you before, during and after your trip.
• Provide customer service and respond to questions or complaints.
• Operate, secure, troubleshoot and improve our website and services.
• Understand website traffic, customer demand and advertising effectiveness.
• Send newsletters or promotional communications where permitted by law and consistent with your preferences.
• Prevent fraud, abuse and security incidents.
• Maintain business, accounting, tax and transaction records.
• Comply with legal, regulatory, contractual and governmental requirements.
• Establish, exercise or defend legal claims.

5. Legal Bases for Processing in the EEA, United Kingdom and Similar Jurisdictions

Where applicable data-protection law requires a legal basis, we rely on one or more of the following:

• Performance of a contract or steps requested before entering a contract, such as preparing a quotation or arranging travel that you request.
• Legitimate interests, such as operating our business, improving our website, preventing fraud, providing customer service and measuring business performance, where those interests are not overridden by your rights.
• Consent, where consent is required for particular cookies, marketing activities or other processing.
• Compliance with legal obligations, including accounting, tax, regulatory and law-enforcement requirements.
• Protection of vital interests or other lawful bases where applicable in unusual circumstances.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

6. Travel Suppliers and Other Service Providers

Travel arrangements often require us to disclose information to third parties that provide or support the services you request. Depending on your itinerary, these may include airlines, hotels, transportation companies, car-rental companies, tour operators, guides, activity providers, destination-management companies and other travel suppliers.

We may also use technology, hosting, security, customer-relationship-management, communications, analytics, advertising and other business service providers. These may include services such as Zoho, WP Engine, Wordfence, Complianz, Google services, Microsoft advertising services and Meta/Facebook technologies where enabled on the website.

We disclose personal information only as reasonably necessary for the relevant service, business purpose, legal requirement or other purpose described in this Privacy Policy.

7. Cookies, Analytics and Advertising

PortugalOnline.com uses cookies and similar technologies to operate the website, remember preferences, understand website traffic and performance, measure advertising effectiveness and support marketing or remarketing where enabled.

Technologies and services used on the website may include Google Tag Manager, Google Analytics, Google Ads, Microsoft Advertising, Meta/Facebook technologies, Google reCAPTCHA and other services identified in our consent-management system.

Depending on your location and applicable law, optional cookies and related technologies may require your consent or may be subject to an opt-out right. You can review or change available choices through our Privacy Choices / Opt-Out Preferences page and through the cookie controls available on the website.

8. Sale, Sharing and Targeted Advertising

Portugal Online Corp does not sell personal information for money.

Some U.S. privacy laws use the terms “sell,” “share” or “targeted advertising” more broadly than an ordinary monetary sale. When advertising or analytics technologies disclose identifiers, internet activity or similar information to advertising partners for cross-context behavioral advertising or targeted advertising, that activity may be considered “sharing,” “sale” or targeted advertising under certain state laws.

Where applicable, you may use our Opt-Out Preferences page or available cookie/privacy controls to exercise those choices.

9. Global Privacy Control and Other Browser Signals

Where required by applicable law, we recognize supported opt-out preference signals such as Global Privacy Control (GPC). A valid signal may be treated as a request to opt out of covered sale, sharing or targeted-advertising activities for the browser or device from which the signal is sent.

Browser “Do Not Track” settings are not interpreted uniformly across the internet. Where our consent-management tools support such signals, we use the available settings in accordance with applicable law and our configuration.

10. Marketing Communications

If you subscribe to newsletters or promotional communications, you may unsubscribe at any time by using the unsubscribe link included in the message or by contacting us.

Opting out of marketing does not prevent us from sending service, reservation, security or other non-promotional communications when they are necessary.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing travel services, maintaining business and transaction records, resolving disputes, preventing fraud and meeting legal, tax, accounting or regulatory requirements.

Retention periods can vary depending on the nature of the information, the service involved, contractual requirements, applicable law and whether information is needed to establish, exercise or defend legal claims.

12. International Transfers of Information

Portugal Online Corp is based in the United States and provides international travel services. Information may therefore be processed in the United States, Portugal, other European countries or other countries where our suppliers and service providers operate.

Where required by applicable law, we use appropriate safeguards for international transfers, which may include contractual protections or other legally recognized transfer mechanisms.

13. Data Security

We use commercially reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. Our website and systems may use security, hosting, access-control, anti-spam, anti-fraud and monitoring tools.

No internet transmission, website, email system or electronic-storage method can be guaranteed to be completely secure.

14. Your General Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information, subject to legal exceptions.
• Request restriction of or object to certain processing.
• Request a portable copy of certain information.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing, sale, sharing or targeted-advertising activities.
• Appeal a decision concerning a privacy request where applicable state law provides that right.
• Complain to an appropriate privacy or data-protection authority.

We may need to verify your identity before completing certain requests. We will not discriminate against you for exercising rights provided by applicable privacy law.

15. EEA, United Kingdom and Switzerland

If the GDPR, UK GDPR or comparable European data-protection rules apply to you, you may have rights including access, rectification, erasure, restriction, objection, data portability and withdrawal of consent.

You may also have the right to lodge a complaint with the data-protection authority responsible for your place of residence, work or the location of an alleged infringement.

16. U.S. State Privacy Rights

Residents of states with comprehensive privacy laws may have additional rights, depending on the state and whether the law applies to a particular activity. These can include rights to access, correct or delete personal information, obtain a portable copy, opt out of covered sale or sharing, opt out of targeted advertising and appeal certain request decisions.

Where a state law provides a right that applies to our processing, we will honor that right subject to verification and applicable exceptions.

17. California Privacy Notice

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, where those laws apply.

California Notice at Collection

We may collect identifiers, customer-record information, commercial information, internet or electronic-network activity, approximate geolocation information, professional or employment information when voluntarily supplied for a relevant request, and inferences or preferences derived from information you provide about your travel needs.

We collect and use those categories for the business and commercial purposes described in this policy, including travel planning and reservations, customer service, website operation, security, analytics, advertising measurement, marketing where permitted, recordkeeping and legal compliance.

We do not sell personal information for money. Certain advertising-related disclosures may constitute “sharing” under California law. Where applicable, you may opt out through our Opt-Out Preferences controls or by using a supported Global Privacy Control signal.

We retain each category of personal information only for as long as reasonably necessary for the disclosed purposes, taking into account legal, contractual, security and business requirements.

18. Canadian Privacy Rights

If Canadian privacy law applies, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable, you may request access to personal information we hold about you and request correction of information that is inaccurate or incomplete.

We use personal information for identified purposes, limit collection to information reasonably necessary for those purposes and maintain safeguards appropriate to the sensitivity of the information.

Questions or complaints concerning our privacy practices may be directed to the privacy contact listed below.

19. Children’s Privacy

Our website and travel-planning services are not directed to children under 16. We do not knowingly solicit personal information directly from children for independent use of our services.

Information about a minor traveler may be provided by a parent, guardian or other responsible adult when it is reasonably necessary to plan or provide travel services.

20. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties, including travel suppliers, booking services, social networks and other external services. Those organizations may collect information under their own privacy policies and terms.

Portugal Online Corp is not responsible for the privacy practices, security or content of third-party websites that we do not control.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices. The “Last updated” date near the top of this page identifies the current version.

22. Contact Us About Privacy

To ask a privacy question or submit a request concerning your personal information, contact:

You may also review or change available privacy and cookie choices through our Opt-Out Preferences page.

Use of PortugalOnline.com is also subject to our Terms & Conditions.