These booking conditions apply to Avalon Waterways river-cruise reservations made through
Portugal Online. Portugal Online acts as the
booking agency and is responsible for arranging and processing your reservation with Avalon Waterways,
communicating booking confirmations and payment requirements, and processing requested changes or
cancellations with the supplier. Avalon Waterways, Group Voyagers, Inc., the vessel carrier, and other
applicable service providers are responsible for operating and providing the cruise and travel services
they supply.
The conditions below summarize key supplier rules for Avalon Waterways bookings. They do not replace
Avalon's official Travel Terms & Conditions or the applicable Carrier Terms & Conditions.
The supplier terms in effect when your reservation is made will control if there is any difference
between this summary and the supplier's official terms.
Book Avalon Through Portugal Online — No Added Markup
Portugal Online does not add a markup to the Avalon cruise rate quoted for your selected sailing
and stateroom. You receive the benefit of Portugal Online handling your reservation, payments,
documentation, changes, and booking support at no additional markup to the Avalon cruise rate.
If you ask Portugal Online to arrange additional services outside the Avalon cruise package—such
as airfare, hotels, transfers, travel protection, or custom travel arrangements—those services
may have their own separately disclosed prices, fees, and conditions.
1. Reservation and Deposit
A non-refundable deposit of US$300 per person is required for standard Avalon Waterways
cruises to confirm a reservation, unless a different deposit applies to a particular service or booking.
Travel protection, airfare, or other additional services may have separate deposit requirements.
Portugal Online will process your reservation request with Avalon Waterways and
communicate the supplier confirmation to you. Space, sailing dates, stateroom categories, promotions,
and pricing remain subject to supplier availability until the reservation is confirmed and the required
deposit has been processed.
2. Final Payment
For Avalon Waterways cruises, final payment is due 90 days prior to the commencement of
services. Reservations made after the final-payment date require full payment at the time of
booking.
If full payment is not received by the applicable final-payment date, Avalon Waterways may cancel the
reservation and retain the deposit and any non-refundable travel-protection payment in accordance with
its terms.
3. Guest Acknowledgement and Passenger Information
After the reservation deposit is made, Avalon Waterways requires completion of its
Guest Acknowledgement process. Guests are required to verify the names and information
on the reservation and accept the applicable supplier terms and conditions.
Travelers are responsible for providing complete and accurate passenger information, including names
exactly as they appear on the travel documents that will be used for the trip. Portugal Online will transmit the information provided by the traveler to the supplier as part of the booking
process.
4. Pricing and Confirmation
Unless otherwise stated, cruise prices are quoted per person and are based on the selected stateroom
category and occupancy. Prices, promotions, and availability may change until the required deposit is
processed and the reservation is confirmed.
If a price is incorrect because of a system, human, or other error, Avalon Waterways or the applicable
tour operator may correct the price and re-invoice the reservation in accordance with its official terms.
5. Cancellation by the Traveler
Cancellation requests for reservations made through Portugal Online should be
submitted to Portugal Online so that we can process the cancellation with Avalon Waterways. Cancellation
charges are determined by the supplier's applicable terms and by the effective cancellation date with the
supplier.
For 2026 and 2027 Portugal Online, the cancellation schedule
is:
| When Cancellation Is Effective |
Cancellation Charge |
| Before the final-payment date |
Non-refundable deposit |
| Final-payment date through 35 days before commencement of services |
50% of the total trip price |
| 34 to 2 days before commencement of services |
80% of the total trip price |
| 2 days before departure or later |
100% of the total trip price |
Travel-protection payments are non-refundable. Airfare and other additional services may be subject to
separate or more restrictive cancellation rules and fees.
6. Changes and Revision Fees
On or before the final-payment date, revisions to an Avalon Waterways reservation are subject to a
minimum US$35 per person revision fee, plus any applicable airline or other supplier
charges.
After the final-payment date, a change to a passenger name, trip date, or itinerary is treated by the
supplier as a cancellation and new reservation, and the applicable cancellation charges will apply.
Requests for changes to reservations booked through Portugal Online should be made
through Portugal Online so that we can coordinate and process the requested change with Avalon Waterways.
7. Airfare and Additional Services
Airfare, travel protection, pre- or post-cruise arrangements, optional excursions, and other additional
services may be subject to separate deposits, payment deadlines, change fees, and cancellation rules.
Any applicable conditions will be communicated as part of the booking process when those services are
arranged through Portugal Online.
8. River-Cruise Itinerary and Operational Changes
River-cruise operations may be affected by water levels, weather, flooding, drought, navigation
restrictions, technical issues, government action, or other circumstances outside the reasonable control
of the cruise operator or carrier.
When operational conditions require it, Avalon Waterways, the tour operator, the vessel operator, or the
ship's captain may modify the itinerary or operate part of the itinerary using a substitute vessel,
motorcoach transportation, or hotel accommodation. Such changes may be made with limited advance notice.
9. Travel Documents and Entry Requirements
Each traveler is responsible for obtaining and carrying the passports, visas, travel authorizations,
identification, and other documentation required for the countries included in the itinerary. Travelers
are also responsible for meeting applicable entry, health, and documentation requirements.
10. Vessel Carrier Conditions
Guests traveling on an Avalon Waterways river cruise are also subject to the terms and conditions of the
vessel's carrier. For the Douro River cruise aboard the MV Avalon Alegria, the applicable
carrier terms are the Avalon Alegria carrier conditions made available through Avalon Waterways.
11. Portugal Online Booking Role
Portugal Online is responsible for the booking services it provides, including
arranging and processing the reservation with Avalon Waterways, communicating supplier confirmations and
payment deadlines, and submitting authorized reservation changes or cancellations to the supplier.
The cruise, vessel operations, accommodations, transportation, excursions, meals, and other travel
components are operated or supplied by Avalon Waterways, Group Voyagers, Inc., the applicable carrier,
and/or independent third-party service providers. Their services are subject to their respective terms,
conditions, operating requirements, and applicable law.
12. Supplier Terms Applicable to Your Booking
Before making a reservation, travelers should review the complete supplier terms applicable to the
cruise. Avalon Waterways may update its terms from time to time, and the terms applicable when the
reservation is made govern the supplier booking.
1. Avalon Waterways Travel Terms & Conditions:
https://www.avalonwaterways.com/Terms/
2. Avalon Waterways Carrier Terms & Conditions:
https://www.avalonwaterways.com/carrier-terms/
On the Carrier Terms page, travelers on the Douro River cruise should select the terms for
MV Avalon Alegria.
